We have put together a Q&A page containing the most frequently asked questions by our customers.
Please feel free to contact us at the hotel if you have any other questions that are not listed here or if you require more information.
Accommodation
- I will be checking in late. Will this be a problem?
- You can check in until 2:00am.
Please contact us if you will be arriving after 2:00am.
- Can I check in earlier?
- This would depend on the room availability of the day before. Please contact us by telephone for more information.
- Please present the guest's passport.
- If staying for a number of consecutive nights, can I decline to have my room cleaned?
- Yes, please let a member of staff know.
- How much is the room cost for children?
- For children, it is ¥1,000 per child (incl. tax).
- Can my small child sleep with me in the same bed?
- Yes.
The bed sizes are: single 90cm×200cm, double 145cm×200cm.
Guest Rooms
- Can I adjust the air conditioning in the room?
- Yes, each room has its own air conditioning. Please feel to adjust it as you wish.
- Do the rooms have refrigerators?
- Yes, each room has its own refrigerator. Please feel free to use it as you wish.
- Can I borrow a stroller?
- Unfortunately, we do not lend out strollers.
- Can I borrow a wheelchair?
- Unfortunately, we do not lend out strollers.
Miscellaneous
- Could you store my luggage at around check-in time?
- Yes, please let a member of staff know.
- Can the reception desk call me a taxi?
- Yes, please contact a member of staff at the reception desk.
- Can I reserve a parking space?
- Yes, please let us know by telephone.
- What should I do if there are no parking spaces available?
- We will provide you with information about nearby coin parking lots and municipal parking lots.
We do not have any partnerships with external parking lots.
- Can I send my luggage in advance?
- Yes, please send it to the address below.
■Takamatsu City Hotel
8-13 Kamei-cho, Takamatsu, Kagawa Prefecture, Japan
〒760-0050
Tel: (087) 834-3345 Fax: (087) 833-8151
- Can I use home express delivery to send my luggage?
- Yes, please let a member of staff know.
